Even though almost three years have elapsed since the establishment of the ´Hello Sarkar´, a large chunk of grievances of the public recorded at the hotline still deal with poor services delivered by the public sectors, including both of governmental and private ones. [break]
In Bhadra (August 15-September 15) , the hotline received 843 complaints. Majority of the complaints concerns unfriendly behavior of the bureaucrats, untimely arrival of doctors at public hospitals, undeclared power outrage, poor quality telephone line and no action taken against frauds in the foreign employment sector.
Likewise, many students also recorded complaints that they were barred by universities from seeing their answer sheets. They have also complained that a dearth of teachers in community schools has hampered their studies, informed Krishna Hari Banskota, secretary at the PMO.
Similarly, ineffective implementation of citizen charter, highway hotels fleecing passengers, no assistance from Youth and Small Enterprise Self-Employment Fund, inadequate water supply and high level of corruption while issuing passport, among others, were other complains registered through the hotline.
Of the total complaints received in the last month, 651 complaints were resolved whereas 192 complaints are yet to be addressed, Banskota added.
Despite the government claim of improved service delivery, the compliants regarding hassles in the receiving service from public offices have not decreased.
The PMO boasts that 97 percent of the total complaints filed at Hello Sarkar since its establishment on November 3, 2011 have been cleared.
So far, the Hell Sarkhar has already received 25,344 complaints, and majority of the complaints expresses deep dissatisfaction over public sector service delivery.
“Only resolving individual problem cannot improve services provided by public sectors. The government should move ahead enhancing services delivered by public sectors and taking strong action against those providing poor services,” suggested Chhitiz Adhikari, a resident of Bhaktapur district.
Meanwhile, relatives of the migrant workers in the Gulf region are also making calls to the Hello Sarkar, urging the government to rescue their family members.
Banskota said that such calls have increased abruptly after the Saudi government decided to grant amnesty to illegal foreign workers, providing them opportunity to return home.
“I have directed all the embassies in the region to leave no stone unturned to rescue the migrant workers trapped there due to various hurdles,” he added.
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