KATHMANDU, July 12: Tribhuvan International Airport’s Immigration Office has implemented an ethical code of conduct for its staff starting Friday, aiming to improve the quality and experience of immigration services.
According to Chief Immigration Officer Bishnu Prasad Koirala, the new code aligns with international standards, encouraging staff to uphold national laws and cultural values. The initiative is intended to ensure services are efficient, fair, transparent, predictable, and results-oriented through professional and responsible behavior.
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As per the new code, officers are expected to greet departing passengers with a polite “have a nice journey” and arriving visitors with “welcome to Nepal.” It also encourages minimal and necessary questioning, respectful communication, and a friendly tone, especially for workers departing to the Gulf countries.
Staff have been reminded that their conduct reflects the nation's image, and that courteous interactions with tourists are crucial.
To monitor implementation, the TIA has set up 15 service counters for feedback, where travelers can voluntarily submit their experience and satisfaction levels.
