Submitting a letter to high ranking OPMCM officials, they sought additional staff for handling public complaints and addressing them promptly. [break]
Following the demand, the OPMCM has been preparing to provide more human resources for hard-pressed Hello Sarkar to continue its work.
"I have called a secretary-level meeting for Friday morning to address concerns raised by officials at Hello Sarkar and also to discuss how the control room can be continued more effectively and constructively," admitted Chief Secretary Madhav Ghimire.
The hotline number 1111 open to the public has been busy round the clock. Officials deputed at the Hello Sarkar control room are exhausted picking up the phone. They officials there are working in three shifts.
Officials in their letter to the OPMCM sought more staff, effective arrangements and a solid mechanism for handling complaints.
"We are preparing to provide six groups for the control room instead of the existing three," said OPMCM Secretary Leela Mani Paudel, adding, "Additional human resources will lessen the burden facing staff."
Chief Secretary Ghimire added that Friday´s meeting will urge secretaries to deal seriously with the calls, and the issues concerning Hello Sarkar. Secretaries have not been responding and acting on Hello Sarkar´s requests in a timely and effective manner.
As of Thursday, Hello Sarkar received nearly 2,500 complaints from across Nepal. Most complaints were lodged by phone. The room received over 250 complaints Thursday alone.
Most complaints lodged Thursday were against the government decision to recommend presidential pardon for Bal Krishna Dhungel, who was convicted by the Supreme Court for murder.
"The government should first dismantle all the courts, release all detainees from all prisons and only then pardon the lawmaker," states the comlaints.
"Hello, I am from Kohalpur, Banke. Provide me all details why Prime Minister Baburam Bhattarai formed such a jumbo cabinet, flouting his own commitments," caller Jaya Kumar Shah said. "I am a farmer with many cows and buffaloes and I´ve been unable to sell the milk. Please provide me information on where to go to sell milk," Shah added.
Officials at the control room say they are tired of such phone calls about minor problems.
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