Presenting a paper at an interaction with media persons at the prime minister´s office on Wednesday, Secretary Krishnahari Baskota said service delivery by the country´s bureaucracy has utterly failed to impress service seekers.[break]
“There is growing frustration in the society due to rampant corruption,” said Baskota. “Sheer indiscipline, dominance of trade unions and diminishing moral authority of civil servants are other serious problems ailing the bureaucracy.”
Banskota said some procedural problems can be resolved by introducing computerized service delivery system, implementing round-the-clock service in major public utilities and mobilizing the finest front desk employees in institutions that deal directly with the public. “Services that need direct contact with the public should be outsourced to non-government sectors,” he said.
He also underscored the need for introducing ombudsman system in all the government agencies and implementing standard operation procedure to ensure quality service delivery in the government institutions.
He said citizens´ charter at government offices has utterly failed to yield positive results as it is not being effectively implemented.
Similarly, other recommendations offered by Baskota in the presence of Chief Secretary Leelamani Paudyal and other secretaries include implementation of time-bound service delivery.
During interactions, Chief Secretary Paudyal said government agencies have failed to meet public expectations also because of deep-rooted syndicates in transportation and supply sectors, among other areas.
He also said that indoctrinated civil servants and their political affiliation to various political parties have made it difficult to maintain strict discipline in the government offices.
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