The rumors spread by the media about the damage suffered by the hospital being severe tainted the hospital's image. It affected the morale and the performance of our staff. It still bothers us. Despite such conditions, we never stopped providing services. Right after the earthquake, we were busy in charity. We had to make efforts to earn the confidence of our public as well as our staff.
How long will it take for the hospital to repair the damage?
There have been some damage, of course, and we had to carry out some repairs in the building. Our hospital is insured under the Indian government. After the first inspection by them, they have already released the claimed amount. The most important thing is the safety and comfort of our patients.
How challenging is it to convince patients and visitors about the safety of the hospital?
On the third day of the earthquake of 25 April, an inspection team from Nepal Society for Earthquake Technology (NSET) gave a green sticker to the lobby and service blocks. Then the main block was provided yellow sticker. Meanwhile, Japanese and Canadian engineers, too, evaluated the damage. They told us the building was safe. We were then able to convince ourselves and visitors that it's safe to be there.
Why do our leaders visit foreign countries for treatment despite the international repute of the Grande Hospital?
Yes, Grande Hospital has not been able to stop it. Rich people still go abroad for treatment. Somebody has to challenge this culture, although it might take quite a few years to do so. As for Grande's reputation, I feel that people are beginning to trust our services. Patients from countries like Canada, Australia and America come here for treatment. We also want to stress that this hospital is not only for rich people but for all.
But aren't the services you provide too expensive for poor people?
Every patient is equal for us. We have established a 30-bed Siddhartha Ward for people from poor background. We are expanding it to 40. The patients would get the same quality service at half the fees. We don't have black money. We try to what we can.
It is said that heath institutions are becoming profitable businesses. What do you have to say?
That's a biased way of looking at it. We never attempt to go to the root of any issue. The things we need to consider are whether the institutions are paying their staff well; whether they are paying taxes; whether they are providing good services.
How does Grande plan to make a difference in Nepal's health sector?
It takes time for people to fully trust a hospital. Huge investment alone is not enough. We should move ahead with a vision. Traveling to other countries for better healthcare is not a solution. Moreover, how can we say that health service abroad is much better? Does any data show that? Grande's excellence may not change things in a day, but it can be a starting point for much needed change.
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