Customers using internet at cybercafés or information centers will have to present their ID card, driving license or citizenship as an identification document. [break]
Cybercafé operators will have to maintain secrecy of the log book and furnish it to the security personnel as and when required. The regulator has asked cafes to implement the instructions within three months.
NTA has also prepared an agreement between internet café operators and customers enlisting restrictions and preconditions to be followed by both the parties. The guidelines require cybercafé operators to clearly mention the bandwidth and the number of computers sharing it. As a pre-condition, the regulator has asked cybercafés to get themselves registered with department of industry or district administration office.
Similarly, NTA has also instructed ISPs to provide 24 hours service to all users and in case of disruptions because of maintenance work or other technical reasons, inform the customers at least three days in advance.
“The company will have to bear the cost of maintenance and waive the tariff of the period during which the service is not available,” the guidelines further states.
The President of Internet Service Providers´ Association of Nepal (ISPAN), Binay Bohra said that they had already received the guidelines and were positive on its implementation. He said that most of the concerns of NTA were justifiable but maintained that some guidelines on commercial issues were unwarranted.
“The ISPs are operating in a competitive business and are committed to deliver better service,” he added.
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