KATHMANDU, Sep 20 — In a move aimed at improving government accountability, the Office of the Prime Minister and Council of Ministers (OPMCM) has launched a dedicated hotline for the public to report grievances related to government service delivery. The number — 9851145045 — was announced in a public notice on Saturday, inviting citizens to flag misconduct or inefficiencies in any ministry, office or government agency.
“The Office of the Prime Minister and Council of Ministers requests service recipients to promptly contact the hotline in the event of any misconduct, including undue delays, negligence, bargaining, demands for bribes, unnecessary harassment or disrespectful behavior,” the notice said.
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The OPMCM emphasized that service providers found engaging in corrupt practices, intentionally delaying work, or causing unnecessary difficulties for citizens should be reported immediately through the hotline.
The move comes under the new administration led by Prime Minister Sushila Karki, who took office on September 12 following the Gen Z protests on September 8–9. The cabinet has pledged swift action to curb bribery and corruption and ensure government services reach citizens efficiently.
This initiative mirrors earlier efforts by the Ministry of Home Affairs (MoHA), which had set up a similar hotline for reporting issues related to peace and security. Meanwhile, the Ministry of Physical Infrastructure and Transport convened an emergency meeting on Saturday morning, forming a task force to expedite highway clearance and ensure the smooth movement of vehicles across the country.
The launch of the hotline is widely seen as a broader push by the government to strengthen transparency, accountability and responsiveness — sending a clear message that citizen complaints will no longer go unheard.
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