So far, it has been using diesel generators to provide power backup during load-shedding. Ncell has 2,100 BTS across the country.
“Rather than using diesel generators, we are switching to solar energy for power backup. This is our attempt to focus on sustainable alternative sources to provide better service to our customers,” Sanju Koirala, corporate communication director of Ncell, said. [break]
Officials of Ncell said the operator has prioritized the campaign to go green even though it requires substantially higher investment compared to traditional stations powered by electrical grid.
“We´ve found the right balance between investing into coverage and capacity maintaining environmental friendly sustainable technologies,” Koirala said, adding, “While we are focusing more on expansion, we also make sure that the customers within our network get best quality, good experience, best customer service and still adapt environmental friendly measures.”
Officials of Ncell, which claims to have a customer base of over 10 million, said the operator has round the clock network monitoring and prompt response mechanism to ensure the best customer service.
According to Koirala, Ncell´s 2G and 3G network covers 90 percent of the total population. She said the company will expand 3G service aggressively.
For disaster resilience, Ncell has built additional switching centers in Pokhara, Biratnagar and Hetauda besides Kathmandu to provide service even in cases of earthquakes and other natural disasters.
Koirala cited energy crisis, delay in getting permission from regulator, and difficulty in importing radio equipments and license for new technologies as the major problems that telecom operators in the country are facing.
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