KATHMANDU, April 12: Hundreds of service-seekers lined up at the Transport Management Office, Chabahil, on Monday to get biometrics for driving licenses.

However, the server of the transport office broke down at 1:30 PM. The service seekers who arrived on time as soon as the office opened could not get their work done.

The server problem was not seen in the Transportation Management Office Chabahil only on Monday. Although the service recipients have been suffering due to frequent server problems, the bodies concerned have been repeatedly ignoring them. On Monday, more than 100 service seekers who had reached the office to get biometric and renew their driving licenses were forced to return empty-handed.

The office has been providing services to 800 to 1000 service seekers daily. According to the office, about 500 service recipients had come on Monday but more than 100 service recipients were forced to return due to server failure. The office has also issued a public notice asking the service recipients whose works were not completed on Monday to come on Tuesday.

Chief of the Transportation Management Office, Chabahil, Bishnu Bhattarai said that some of the service recipients had to return due to a problem in the central server at the Department of Transport Management (DoTM). "As soon as there is a problem with the central server, the office cannot work even if it wants to," he said. "The long-term problems of the server are not resolved; the service seekers are getting into trouble." The server breaks down once, twice and sometimes even more times a day.

According to DoTM, the number of people getting new driving licenses and the number of those renewing them has skyrocketed. "There is a problem with the server going down from time to time due to the high pressure on the server," DoTM Spokesperson Loknath Bhusal said. "Our technical team is working. There are signs of improvement in a few months.”

 
• DoTM
 
• driving_license
 
• biometrics