KATHMANDU, Oct 3: The Ministry of Energy has constituted a high-level mechanism meant for addressing complaints of electricity users.
Electricity consumers are requested to contact with the mechanism if they face any disturbance in power supply to their home or offices and are not responded well by the No Light Section staffs. The Ministry decided to form a separate mechanism to address the consumers' complaints about disturbances in power supply as public grievances regarding 'rude' and 'unresponsive' attitude of the employees of no light section increased.
Besides, the decision is made as the Ministry seeks to check out sluggishness in the performance of authorities concerned, possible irregularities there and power leakage.
Energy Minister Janardan Sharma urged the people to inform the mechanism if power supply to their locality or residence has been disrupted for long as results of transformer explosion or electric pole collapse or other defects and they are facing power outage exceeding the load- shedding schedule or are not provided an electricity meter on time (within a week of the submission of a formal application).
Multiple means of communications such as email, SMS and telephone services shall be used to contact with the mechanism and register the complaint(s). The NEA consumers are requested to contact at 01421606 or the mobile phone number 986166366 if they have any grievances regarding the NEA services. They can also send text to the above mentioned mobile phone number.
NEA Executive Director Kulman Ghising expressed his hope that the new provision would help win consumers' hearts with making the NEA more responsible to them. RSS