As per its decision to outsource the job of assessing the quality of service of mobile phone service providers, NTA, some days ago, had issued a public notice requesting interested parties to submit bid documents. Till the deadline, on Thursday, two companies -- Center for Economic and Development Administration (CEDA) and Alpine Engineering Consultancy Limited -- had submitted their bid documents.
“We will now form a committee to evaluate the documents and then select the preferred bidder,” said a high-ranking official of NTA, the telecom regulatory body. “It will take at least 20 days to award the contract.”
The selected company will have to interview phone users throughout the country and collect their complaints. Based on the outcome of the survey, NTA will inform cell phone companies about the kind of service-related problems faced by the public.
NTA is currently depending on technical data submitted by individual companies to determine the quality of service. This includes parameters such as call success rate, drop call rates and service access delay, among others.
“These statistics, however, do not always reflect the true picture,” Uday Raj Regmi, an official of NTA had earlier told myrepublica.com. “We are, thus, planning to assess the quality of service as perceived by cell phone users.”
This decision was made after various sections of society expressed serious concerns over the quality of mobile phone service provided by some telecom companies. This is the first time the NTA is involving the public for evaluating the quality of cell phone services.
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