Ncell App marks 10 million downloads milestone

KATHMANDU, Dec 4: Ncell’s self-service mobile application, the Ncell App, has crossed 10 million downloads, establishing it as one of Nepal’s most widely used digital platforms. Fully equipped with features designed to enhance and digitalise the customer journey, the app continues to grow as a preferred one-stop digital solution among Ncell users.

With the Ncell App, customers can easily access a wide range of services without needing to dial short codes or visit nearby points of sale or Ncell Centres. From simple top-ups to buying packs, registering grievances, transferring balance, playing online/offline games, activating or deactivating services, and more, the app has become an essential gateway for customers seeking seamless digital-service experiences.

To celebrate this milestone, Ncell has announced a 10-day celebration campaign, under which 10 lucky customers every day will win 10 GB of all-time data valid for 10 days. Customers who download the app and log in for the first time, or purchase any pack through the app during the campaign period, will be eligible to win the 10 GB data.

“We are delighted that we now have more than 10 million customers in our Ncell App family. This reflects how the app has become a part of our customers’ daily digital habits. It has helped enhance customer experience, simplify customers’ digital journeys, and support the government’s Digital Nepal vision by promoting paperless and efficient service delivery. This milestone is not just a number; it highlights the value we are creating for customers and our commitment to connecting customers digitally. We deeply appreciate the trust our customers have bestowed upon us,” said Stephen Rodriguez, Chief Digital Channels and Experience Officer at Ncell.

The Ncell App is designed for ease of use, quick navigation, and a highly personalised user experience. It enables customers to conveniently track usage, subscriptions, current and active packs, and even create lists of favourite packs for quick access.

The app has also proven to be a valuable digital solution for Nepali migrant workers abroad, enabling them to recharge, buy packs, and use their Ncell SIMs while roaming—whether for short visits or extended stays—without any hassle. Customers can download or update the Ncell App via the Google Play Store or Apple App Store.