KATHMANDU, April 18: Nepal Telecom (NT) is upgrading its pre-paid lines into a new billing system beginning Friday night which might affect service of some of its pre-paid users.
The state-owned telecom operator is upgrading remaining 3.8 million lines into its Convergent Real Time Billing (CRTB) system from existing Voucher Management System (VOMS).
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Upgradation works will be carried out between 11pm on Friday till 4 am on Saturday. NT has already informed its pre-paid users that they might face service disruption from 9 pm on Friday till 7 am.
"There are chances that some pre-paid users will face problem. But this does not mean that our pre-paid lines will stop working," said Acharya.
At present, PSTN, GSM, CDMA and data services provided by NT have individual sales point, customer care service and maintenance service along with payment system. This means NT uses multiple silo system.
"It is not possible to introduce service bundling, cross service discount and combined billing system in multiple silo billing system. With all our GSM lines upgraded into CRTB system, we will be able to provide one-window billing system for all services, launch new packages and promotional schemes, service bundling, and cross-product discount services to our customers," said Acharya.
In CRTB system, customers using multiple numbers will be combined into single hybrid account through which they can manage different numbers, deposit balance in a single account and transfer balance when needed, and pay bill of different numbers and services.
"It will take around two to three months to provide CRTB services to our customers," said Acharya.‘Some users might face service disruption’
