KATHMANDU, Nov 23: Ncell Private Ltd has organized ‘Digital Jam’ day, involving all its employees to explore and scale up their digital talents with an aim to be agiler and more relevant in serving the customers and enhancing customer experience on Thursday.
Digital Jam was a daylong online and offline learning event targeted in developing a digital mindset, experimenting with new ways of working and running projects focusing on agility, data and the needs of customers. All Ncell employees participated in a range of activities, experimented with and made solutions with digital tools, including development of chatbots and mobile apps, practices and language around digital.
Ncell Digital Jam was organised as a part of Axiata Group Berhad’s initiative to fast-track its digital talent transformation, which culminated into Asia’s largest employee online activation event across six markets - Ncell (Nepal), Robi (Bangladesh), Dialog (Sri Lanka), Celcom (Malaysia), Smart (Cambodia) and XL (Indonesia) - in ASEAN and South Asia. The event galvanized 12,000 employees of the six operations of Axiata.
“The world of connectivity and communications is fast changing, and the telecommunications industry has no recourse but to learn new ways of how we engage with customers, build solutions, create services, think differently and improve the lives of our customers,” said Tan Sri Jamaludin Ibrahim, President and Group CEO of Axiata.
“Our employees across every business in each country whether in Malaysia or in Nepal, are core and fundamental to our success. Today, as digitalization gains rapid momentum, talent becomes even more critical in determining our ability to compete and grow in our markets”, he said
To holistically drive digital talent building exercise, Axiata has announced its commitment to invest USD6 million over the next three years to scale up existing digital expertise and provide critical digital development and capacity building for all its employees across all levels and roles.
Digital Jam has been conducted at a time when Ncell is swiftly expanding 4G and 3G services across Nepal to connect the unconnected and provide new opportunities for the people of Nepal. “As we embark on a journey of ‘Digital Nepal’, we need to create a common language around digital to engage with and serve our customers in more meaningful way. And Digital Jam was quite successful in equipping our employees with new tools, methodologies and a language to get ready for the digital future,” said Suren J. Amarasekera, Managing Director of Ncell.
“Ncell, an Axiata company, is geared to further build a conducive, dynamic environment to become modern, agile and digital work culture,” Amarasekera stated.
As a leading telecommunications group in Asia, Axiata’s long-term objective is to transform into a New Generation Digital Champion by 2021. Since 2013, the Group has embarked in its Axiata 3.0 digital transformation blueprint by diversifying and strengthening its core mobile business with new ventures in infrastructure and tower services, fixed-mobile convergence, digital services and enterprise Internet-of-Things (IoT). The transformation of its workforce and talent is critical in its overall long-term growth plan.