‘Hello Sarkar’ to operate 24 hours

Published On: September 3, 2023 04:15 PM NPT By: Republica | @RepublicaNepal

KATHMANDU, Sept 3: 'Hello Sarkar', the hotline public grievances handling service, operated by the Office of the Prime Minister and Council of Ministers at five various places of the country will now operate 24 hours a day.

Prime Minister Pushpa Kamal Dahal has launched the work of expanding and operating the ‘Hello Sarkar’ service, which has been operating for the past 12 years, in three shifts.

On Sunday afternoon, PM Dahal started a three-shift program by addressing the problems of the people along with the inspection and monitoring of the ‘Hello Sarkar’ room in the office of the Prime Minister and the Council of Ministers, Singha Durbar.

Inaugurating the 24-hour service of ‘Hello Sarkar’, PM Dahal instructed the officials to take the problems of the people seriously and solve them.

Previously, the service was provided only by Nepal Telecom. From now on, complaints can also be made through Ncell mobile phones.

Complaints can be made through digital means such as phone, email, Facebook, Twitter, portal, Viber, WhatsApp, etc. The desk of ‘Hello Sarkar’ has implemented a system to promptly address received complaints and provides the concerned applicants with relevant information. ‘Hello Sarkar’ has established a three-shift work schedule to operate 24 hours a day, along with corresponding employee management. For that purpose, 25 employees including three under-secretaries of the Government of Nepal have been assigned.

‘Hello Sarkar’ has a provision to examine the nature of the complaints received and send them to the relevant authorities for resolution, along with facilitating the simplification of the issue in the problem-solving process. In addition, the office said that arrangements have been made to directly address complaints related to the office of the Prime Minister and the Council of Ministers.

The Chief Secretary of the Government of Nepal, Dr Baikuntha Aryal, has said that a Rapid Response Team has also been formed for addressing the concerns raised by the complainants.