KATHMANDU, April 2: The hotline service (1151) launched by the Ministry of Energy, Water Resources, and Irrigation to resolve electricity-related problems has become effective.
The hotline service is receiving a large number of complaints. It was launched to resolve problems like dillydallying in work, power cuts without notice, irregular meter reading, as well as other unnecessary hassles.
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Minister for Energy, Water Resources, and Irrigation Dipak Khadka instructed to address the people's complaints registered through the hotline as soon as possible.
Ram Krishna Poudel, who is working at the hotline service, shared that they have been resolving the problems by informing the chief of the concerned offices and distribution centers soon after receiving the complaints.
A total of 1,902 complaints were registered at the hotline service from February 13 to March 13, while more than 1,000 complaints have already been registered till March 31, he added. Most of the complaints received at the hotline service are related to disruption in power supply and low voltage.
The service recipients also use Facebook and Viber apps to file complaints, and additional human resources have been deputed to address the complaints.