KATHMANDU, April 2: The Civil Aviation Authority of Nepal (CAAN)’s office based at the Tribhuvan International Airport has started taking strict measures to ensure safety of passengers’ baggage following increasing complaints of passengers regarding of baggage vandalism and theft incidents inside the airport. Meanwhile, Nepal Airlines Corporation (NAC) employees working for the baggage management will now be given pocketless uniforms. According to General Manager of Tribhuvan International Airport, Pratap Babu Tiwari, it has been decided that NAC will make necessary arrangements for this.
According to him, it has been decided to make the work of the supervisor effective, to repair the equipment on time, to provide training in baggage handling, to arrange high-resolution Gropro cameras during loading and unloading, and to arrange uniforms without pockets by Nepal Airlines.
Earlier on Thursday, Minister for Culture, Tourism and Civil Aviation Sudan Kirati inspected the Tribhuvan International Airport in the presence of Suresh Adhikari, secretary of the Ministry and Pradeep Adhikari, director general of CAAN, and issued instructions to various agencies at the airport.
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According to General Manager Tiwari, it has been decided that the Nepal Airline Corporation will make arrangements for more effective and complaint-free service by implementing the system of pocketless uniforms in order to prevent complaints of baggage vandalism and theft at the airport, to make the supervisor's work effective, repair the equipment on time and to carry out training on baggage handling, baggage loading, arranging high resolution GoPro cameras to supervise off-loading. Similarly, CCTV coverage has been made effective with random inspection and monitoring.
Likewise, the music equipment connected to the airport lobby was removed from the connector itself due to technical reasons, therefore, a new connection has been established and a passenger feedback system has been put in place with an emphasis on toilet cleanliness.
Airlines operators have been instructed to arrange free entry for passengers who do not need to park their vehicles and come to the airport only to pick up their relatives.
Similarly, they have been requested to give real information to the passengers from time to time, to arrange the flight schedule so that there is no delay in the flight and resume the provision of in-flight snacks as far as possible in the post-COVID situation.
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