Govt launches call center for migrant workers (with video)

Published On: April 2, 2019 05:00 AM NPT By: Republica  | @RepublicaNepal

KATHMANDU, April 2: The Ministry of Labor Employment and Social Security has launched a call center for migrant workers facing difficulties at home and abroad.

The call center, which was inaugurated by Labor Minister Gokarna Bista on Monday, seeks to address day to day problems that migrant face including fraud and exploitation. The call center allows both prospective migrant workers and those in work destinations to lodge complaints of fraud, seek legal counseling or any kind of assistance from authorities concerned.

Migrant can lodge their complaint through phone, email and social media applications such as viber, what's app and IMO among others.

The complaints would be forwarded to the department concerned for further processing. Migrants can lodge their complaints or seek service by dialing toll free numbers 1141 or 16600150005 or 9771597008.

This is not the first time such mechanism has been put in place. In 2017, Labor Minister Farmullah Mansoor had started a help desk targeting migrants.

A growing number of migrant workers continue to face various problems at home and abroad due to poor inspection and monitoring mechanism by the agencies concerned. In 2018, 2,129 migrants had lodged complaints of fraud against manpower agencies and agents demanding more than Rs 1.5 billion in refund.

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