Etihad Airways launches 'WhatsApp Business solution'
July 18, 2018 08:13 AM NPT
KATHMANDU, July 18: Etihad Airways has launched 'WhatsApp Business solution', allowing guests to communicate instantly with the airline via the popular messaging app. Issuing a statement on Tuesday, the national airline of the United Arab Emirates (UAE) said that the new service will allow its premium guests to chat with the airline's agents about their flights in a fast, personal, and efficient way, when they are at Abu Dhabi International Airport. “In addition to communicating with customer service agents, the WhatsApp Business Solution will be expanded in the future to enable guests to receive important messages like flight reminders by opting into WhatsApp communications on the Etihad Airways booking confirmation page,” reads the statement issued by the airline.